Life of constant crises takes emotional toll on 911 operators

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For Brooklyn Mundo, the profound stress of being a 911 dispatcher is encapsulated in the day that she took a call from a Florida hair salon where four people had just been gunned down.

She remained calm throughout the ordeal, hung up the phone, went outside, wept for 10 minutes and then she had to "suck it up, brush it off, go back in and take another call."

Mundo is no longer a 911 phone operator, partly because of the personal toll the job demanded of her.

"Your body starts to live in crisis mode because you're always dealing with the crises of other people," Mundo of Casselberry, Fla., told ABC News.

http://abc7chicago.com/news/life-of-constant-crises-takes-emotional-toll-on-911-operators/163951/