SteveC7010

Fully agree with your assessment, Seth. Even a good CAD system with diligent operators should solve most of that problem. I've found that lazy dispatchers don't record status changes into CAD when a unit advises. Management and supervision lets them get away with it day after day until it becomes acceptable procedure. Thus the shout-outs and more.
I spent most of my career using one of the best CAD systems in the world in a very busy 911 center. As an instructor and mentor to many new dispatchers, we held them to a much higher standard while in training, and beyond. Luckily, our supervision and management agreed with and promoted an extremely high standard of dispatcher competence. It was nice to work in a center with everyone doing things correctly.